At Brazen, we say that our clients are King! They fuel the agency engine and command respect. Equally, as a proud people-first business, we recognise that our incredibly talented team are just as important - Kings, Queens and in-betweens, your partners in crime, Bonnie to your Clyde, Thelma to your Louise – you get the drift.
We’re ‘Yes’ people, ‘No’ people, ‘are you sure’ people and, ‘what about this’ people. We’ll challenge, consider, and give you the confidence to bravely put your best foot forward. We’re your biggest fans and we’ve got your backs.
We’ll be daring for you! Consider us a powerhouse of ideas, passion and tenacity that wants to collaborate and get into bed with you – sexy, right?
We know the best relationships are built on mutual trust, respect, and brutal honesty - that is OUR VOW TO YOU, our most valued client partners.
We’ll take the time to get to know you and we’ll put ourselves out there. We’re in this for the long-term – we hope you are too
We’ll introduce Brazen to the wider business and other agency partners; help them to make useful connections to gather the information and insights needed to do great work
We’ll set formalised contact and feedback sessions but, expect to hear from us more regularly as we go above and beyond to present opportunities happening ‘right now’ or get something sorted before it becomes an issue or an endless email trail
We’ll welcome new ideas with open arms and make sure you get the feedback and access you need to progress things quickly.
We can only do our best work when we’re in full possession of all the facts and have all the information to hand, so don’t hold back with the detailed briefs. It’s about commitment, accountability, transparency, being proactive, problem-solving, delivering measurable results and always finding ways to do things better
Evaluation of PR activity is essential and, we understand we need to make sure we commit time and budget to make it meaningful
We’ll make sure you get the best fit account team with the right skills for you and, our ‘get stuff done’ culture means you can access the rest of our brilliant minds if needed too
We know that working with an agency is an investment and we’ll make sure we put the best contact in place to get the best from their agency partner
We’re proud of the work we do for you. We work smart and deliver great results - on time and on budget. Our consultancy time is a finite, measurable resource so if we leave you wanting more, over and above the original brief, that’s fine too; we’ll agree a cost structure for more deliverables that’s totally transparent and agree it up-front
We respect that time is money. Anything over and above our agreed scope of work will have to be negotiated in addition to fees
We’ll be there for you round the clock if things get hairy, but we’re also mindful we’re all human with homes to go to
We’ll mutually respect each other’s ‘out of hours’ time and only eat into it if we absolutely have to
Our brave approach to creativity and challenges will always be grounded in insights and fact and, we’ll treat your budget like it’s our own hard-earned cash – always looking for best value without cutting any corners
We can’t expect a Ferrari on a Corsa budget so tell us what’s achievable from the ‘get go’ and manage our expectations. We also know that time is valuable and you’re not a bank so we pledge to honour agreed payment terms
We know a deadline is a deadline. But if we need to re-think, reset and revise, we’ll let you know in good time. We also believe in quality and will try our best to always get it right first time. On the odd occasion we don’t hit the mark (we’re only human). We promise to fix it quickly and to our best ability
We accept that sometimes things can happen, out of our control that can de-rail the plan. We promise to be open to solutions and to the idea that (sometimes) things take a little longer than first thought
We believe in honest and constructive feedback. We ask that we’re all mindful of the words we use so as not to disrespect or add stress to a situation. We have a zero tolerance to harassment of any kind and will immediately raise any issues should they arise
We’ll deliver feedback in a constructive way and make sure our team is accountable for its behaviours at all times
We value all cultures and diversity. We know that our people follow many faiths and beliefs (or none) and that they may have special days that we need to honour
We’ll embrace all the wonderful, colourful characters a relationship with Brazen has to offer