Online retail giant Boohoo has sneakily introduced a £1.99 charge for returns, ending its long-running free returns policy.
Customers were met with the updated returns policy in the small print of the shop’s app and website stating that the charge will be taken off any refund issued.
Most online shoppers order different sizes in order to get the correct fit, then return the ones they don’t need, so the company’s move has left many customers unhappy.
Also, those who have paid using buy now, pay later facilities like Klarna are left with the charge to pay on their accounts.
The story has received negative media coverage and lots of anti-chat on socials this week.